Frequently Asked Questions

No, you don’t. However, you can claim a Medicare rebate if you have a referral from a paediatrician, psychiatrist or GP and this makes therapy more affordable.

Medicare rebates are available on up to 10 sessions per calendar year if you have a valid referral from a paediatrician, psychiatrist or GP.

Medicare rebates are processed electronically through our practice management software and typically paid by Medicare within 24 hours of your appointment.

You will need to return to your doctor to obtain a new referral at the end of your course of treatment, which is typically 6 sessions. Rebates cannot be claimed for further sessions without a new referral.

Yes, some private health insurance companies will provide a rebate for psychological services. It is best to check with your insurer directly as the rebate will vary depending on your level of cover. We do not process health insurance rebates onsite however we will provide you with a copy of your paid invoice to provide to your insurer.

Payment is required in full on the day of service. You can pay by EFTPOS, cash, or credit card. A schedule of fees is sent out with our welcome email after you book your first appointment.

In most cases, the child will attend sessions independently without their parent, however this depends on the age of your child and the reasons they are seeing a psychologist. Your psychologist will let you know if they think you need to be in the room with your child. Older children typically attend on their own but their psychologist will provide feedback to you where appropriate and with the consent of your child. Our aim is to work in partnership with you and build a collaborative approach to meet your child’s treatment goals.

For assessments, children will attend testing sessions on their own except in the case of very young children (e.g. under 3 years). Your psychologist will explain this when they meet with you.

Yes, we do.
If you need to reschedule an appointment you must provide us with at least 24 hours’ notice to avoid a late cancellation or no show fee.

Late Cancellation: 50% of your session fee is payable before your next appointment
Missed appointment: Full session fee is payable before your next appointment
N.B. Medicare rebates and health fund benefits do not apply to these fees.

You’ll receive a courtesy SMS reminder 2 days before your appointment, if we have your mobile number on file. Can’t make it? Simply call 6229 2888 to reschedule.

Help us to NEVER charge you a missed appointment fee by letting us know that you can’t make it.

A telehealth appointment is a therapy session delivered by telephone or in real time over the internet where you and your psychologist can see and hear each other. We use Zoom for online appointments. It’s just like Skype or Facetime only more secure. It allows you to meet with your psychologist from the comfort of your own home or another place of your choosing.

No, however we see self-managed and plan managed clients.

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